Terms of Use
(General Terms and Conditions)

Welcome to the Webshop operated by Egererdő Zrt., Mátraparkett!

These General Terms and Conditions (hereinafter referred to as the "GTC") contain the rights and obligations of the Customer (hereinafter referred to as the "Customer") using the e-commerce services provided by Egererdő Zrt., Mátraparkett (hereinafter referred to as the "Service Provider") through the website www.matraparkett.hu. (the Service Provider and the Customer hereinafter collectively referred to as the "Parties"). These GTC apply to all legal transactions and services provided through the webshop at www.matraparkett.hu (hereinafter referred to as the "Webshop"), regardless of whether they are carried out from Hungary or abroad, by the Service Provider or its intermediary.

The processing of the Customer's personal data is governed by the Privacy Notice, available at the following link: [Privacy Notice].

The technical information necessary for the use of the Website, which is not included in these GTC, is provided in the information available on the Website.

The images shown next to the products on the Website are illustrations only, the appearance of the products may vary, and the Service Provider shall not be liable for any deviations from them.

The displayed products can be purchased and ordered online with home delivery or off-line at the Service Provider's retail shop (3200 Gyöngyös, Kőkút u. 11.).

Please only use our services if you agree with all provisions of these GTC and consider to be bound by them.

The Service Provider's details:

• Registered office: Egererdő Zrt., 3300 Eger, Kossuth L. u. 18.
• Site and mailing address: Mátraparkett, 3200 Gyöngyös, Kőkút u. 11.
• VAT number: 11164511210
• Company registration number: 10-10-020083
• Statistical code: 11164511 0210 114 10
• E-mail address: matraparkett@egererdo.hu
• Phone number: +36 37/ 502-182
• Fax: +36 37/ 312-561
• Contact person's phone number: +36 37/ 502-182
• Phone customer service hours: Monday to Friday, from 7:30 am - 3:30 pm
• Website: www.matraparkett.hu
• Web hosting provider's details: Webnode AG.
  Badenerstrasse 47,
  8004 Zurich
  Switzerland
  www.webnode.com

1. General information, entering into a contract between the Parties

1.1. These GTC apply to all electronic commerce services provided in Hungary through the website (hereinafter referred to as the "Webshop") at www.matraparkett.hu (hereinafter referred to as the "Website"). In addition, these GTC shall apply to all commercial transactions in the territory of Hungary between the Parties as defined in this Agreement. Shopping in the Webshop of Egererdő Zrt., Mátraparkett is governed by Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services ("E-commerce Act").

1.2. Purchases in the Webshop can be made by placing an order electronically in the manner set out in these GTC. The content of the Webshop is available to all Customers, no registration is required to make a purchase, and anyone is entitled to make a purchase in accordance with these GTC.

1.3. The contract concluded between the Parties in Hungarian by the purchase of the goods is not a written contract, the Service Provider does not file it, it is not accessible or available for inspection later on.

1.4. Once the order has been placed, the contract may be freely amended or cancelled without consequence until its fulfilment. This can be done by phone or e-mail.

1.5. The language of the contract is Hungarian.

1.6. The Service Provider is not subject to any Code of Conduct.

1.7. Customer Service: Egererdő Zrt., Mátraparkett
Customer service office address: 3200 Gyöngyös, Kőkút u. 11.
The Customer can contact the Customer Service by e-mail or phone, or visit the Customer Service office in person.

The Customer Service phone line operates:
from Monday to Friday, from 7:30 am to 3:30 pm, during the normal opening hours.

E-mail address: matraparkett@egererdo.hu
Phone number: +36 37/ 502-182
Fax: +36 37/ 312-561
Contact person's phone number: +36 37/ 502-182
Website: www.matraparkett.hu

2. How to place an order

2.1. The essential properties and characteristics of the goods to be purchased, and the instructions for use of the goods can be found on the information page of the specific product, and the detailed actual properties of the goods are also included in the instructions for use that accompany the product. The instructions for use of the products we sell are included with the goods, where required by law. If you do not receive the mandatory instructions with the goods, please contact our Customer Service immediately - before using the goods - and we will replace them. If you require more information than is provided on the Website about the quality, essential characteristics, use or usability of any goods in the Webshop, or if you have any questions about the goods, please contact our Customer Service, whose details and contact details are set out in section 1.7. The Service Provider is deemed to have fulfilled its contractual obligations if the product has more favourable or preferable characteristics than the information provided on the Website or in the instructions for use.

2.2. The amount indicated next to the selected product is the purchase price, which already includes VAT, but excludes the costs of transport, assembly and installation.

2.3. The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, which will take effect when the new price is published on the Website. The price change will not adversely affect the purchase price of products already ordered.

2.4. If, despite all due care, the Service Provider displays an incorrect price on the Website, in particular if significantly different from the well-known, generally accepted or estimated price of the product, or a "HUF 0" or "HUF 1" price is indicated due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

2.5. The order will be accepted by the Service Provider through the Website only if the Customer completes all the fields required to place the order. (If the Customer fills in a field incorrectly or incompletely, the Service Provider will send an error message.) The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate order data provided by the Customer.

You can place an order in the Webshop using the Shopping Cart. You can add the selected products to their Shopping Cart by using the "Add to Cart" button on the product details page. After clicking on the Shopping Cart icon on the right side of the Webshop, you can view and edit the contents of your Shopping Cart or delete the contents of your Shopping Cart. Once you have finalised the contents of the Shopping Cart, after clicking on the "Checkout" link, on the next page, you will be asked to enter your billing and shipping details, select the payment and delivery method, check your order details and add a comment to your order before placing it. You can go back from the summary page at any time by using the back button of your browser or any of the menus on the website and modify your details, change the content of your Shopping Cart and add additional products according to your needs. The order is placed and the offer is sent to the Service Provider after clicking on the "Complete Order" button on the page summarizing the order data, which creates a payment obligation for the Customer.

2.6. The purchase price of the products displayed in the Webshop is indicated gross, inclusive of VAT and other public charges. The purchase price shown next to the products does not include the cost of delivery. No extra packaging costs will be charged.

The prices of the products are indicated in Hungarian Forint (HUF).

3. Correcting data entry errors

3.1. At any stage of the order and until the order is sent to the Service Provider, the Customer has the possibility to correct data entry errors in the Webshop at any time, either by modifying the Billing or Shipping data or by making modifications on the order interface (e.g. deleting a product from the Shopping Cart by clicking on the "x" button). For example, an incorrectly entered quantity, placing the wrong product in the Shopping Cart and then deleting the product from the Cart, a mistake in the order details, etc. (e.g. delivery address).

4. The order being binding and order confirmation

4.1. The receipt of the order by the Customer will be confirmed by the Service Provider to the Customer without delay, within 24 hours at the latest, by means of an automatic confirmation e-mail, which will contain the data provided by the Customer during the purchase (billing and delivery information), the order ID, the date of the order, the list of items belonging to the ordered product, the quantity, the price of the product, the delivery cost and the final amount payable. This confirmation e-mail only informs the Customer that the order has been received by the Service Provider.

Orders are processed from 8 am to 3 pm on working days. It is also possible to place an order outside of this time, in which case your order will be processed on the next working day.

4.2. The contract is considered concluded only when the Service Provider confirms the acceptance of the order by sending a separate e-mail. The confirmation will contain the details of the order: order ID, date of the order, list of the items ordered, quantity, price of the product, delivery cost and the total amount payable and the expected delivery date, and in case of in-store collection, the expected collection date.
The Service Provider reserves the right not to accept orders for products that are out of stock, incomplete or cannot be reordered and to reject the contract in whole or in part. Partial fulfilment can only take place after agreement with the Customer. In this case, if the purchase price of the product is paid in advance, the amount will be returned to the Customer.
The order will be confirmed within 24 hours of receipt of the order, or on the working day following the holiday or public holiday in the case of public holidays.

4.3. If the Customer fails to respond to this confirmation within 24 hours, the Service Provider will consider the order as final as stated in the confirmation.

4.4. The confirmation of the order shall constitute a contract between the Service Provider and the Customer for the sale of the confirmed order and the commercially available goods(s) in accordance with the contents of these GTC. For the purposes of these GTC - unless otherwise provided in these GTC - the contract shall be understood to be this legal transaction.

4.5. You are exempted from being bound by the order placed if you do not receive a confirmation e-mail from the Service Provider regarding the order you have sent without delay, but within 24 hours at the latest.

4.6. If you have already sent your order to the Service Provider and notice an error in the data contained in the confirmation e-mail, you must notify the Service Provider on the next working day, preferably in writing, at the following e-mail address: matraparkett@egererdo.hu or by phone on +36 37 502 182.

4.7. The order shall be deemed to be a contract concluded by electronic means, which is governed by Act V of 2013 on the Civil Code, Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The contract is subject to the provisions of Government Decree No. 45/2014 (26.II.26.) on the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

5. Payment and delivery terms

5.1. Payment methods

The Service Provider offers the following payment methods to the Customers:

• Payment on delivery: If the product ordered via the Webshop is delivered by courier service, you have the option to pay the courier the total amount of the order in cash.
• Bank transfer in advance: You can also pay the price of the ordered products prior to their delivery or collection by bank transfer to the following bank account number: 10300002-10640630-49020014 of the Service Provider held with MHB Bank Zrt. The Service Provider will send a "Payment Request" electronically, to the e-mail address provided, within one working day of the order confirmation. In case of prepayment, it is always necessary to indicate the order number in the comment field. In case of prepayment, you are entitled to receive the ordered products only after the bank transfer has been credited. If you do not pay the price of the ordered products within 3 working days after the receipt of the "Payment Request", the Service Provider will send a reminder regarding the payment, indicating the final deadline for payment, which shall not be less than 2 working days. If the purchase price is not paid by the final deadline, your order will be cancelled.

• Payment by bank card: A very convenient payment method. After finalising your order, you will be redirected to a secure payment interface where you can enter the necessary details. If the transaction is approved, the payment will be processed immediately and the parcel will be dispatched no later than the second working day after the order is placed.Our staff have no access to the data on the bank card, everything is controlled by the bank.
• On-site payment: if you take delivery of the ordered goods at the Service Provider's premises (3200 Gyöngyös, Kőkút u. 11.), you can pay by cash or credit card on the spot.

5.2. Invoice

The Service Provider will issue an invoice to the Customer as proof of purchase for the products ordered, which will be sent to you in printed form together with the goods or by post to the address provided at the time of ordering.

5.3. Shipping
5.3.1. Orders placed in the Webshop are delivered by courier service to the address provided during the online ordering process. The courier service delivers the orders from Monday to Friday, between 8:00 am and 5:00 pm. If you will not be at the address during this period, it is advisable to specify a delivery address where you can pick up the ordered product during the delivery period.

5.3.2. If you cannot be found at the delivery address indicated at the time indicated by the Service Provider and the delivery of the parcel fails, the courier service will attempt to deliver the ordered products one additional time. The shipping fee includes a second delivery attempt.
The courier service will attempt delivery twice in total, according to the e-mail or phone agreement, however, if the 2nd delivery fails - for reasons attributable to you - the parcel will be returned to the Service Provider and the Service Provider will only attempt again (3rd delivery) if you have paid the order value or the additional delivery costs by bank transfer to the Service Provider and the purchase price has been credited to the Service Provider's account.

5.3.3. Please check the following when you receive your parcel, in the presence of the courier:

• The packaging is undamaged.
• The parcel includes the product(s) you have ordered and the quantity and apparent quality of the product(s) delivered is/are as ordered.
• If you notice any errors, please notify the courier and the Customer Service of Egererdő Zrt. Mátraparkett and ask the courier to take a report.

5.3.4. The takeover of the product from the delivery person it and the signing of the document confirming the receipt of the product constitutes the acceptance of the quantity and quality of the product, which means that after the receipt of the product, you are not entitled to accept any subsequent complaints from the Service Provider regarding quantity and quality due to damage caused during the shipment. By signing the delivery note, you acknowledge that the package received is in conformity with your order, both externally and in terms of its contents (no defects, no damage to the packaging or the product).

5.3.5. If the packaging or the product is visibly damaged at the time of receipt and the damage occurred before the receipt of the goods, the Service Provider will ensure the return of the product free of charge. The Service Provider shall not be liable for any damage detected after receipt!

Please only order the products you want if you are able to pay the courier upon receipt of the parcel!

5.5. The services ordered in the Webshop will be fulfilled by the Service Provider at the location indicated in the order confirmation sent to you by e-mail.

5.6. Shipping fees

5.6.1. The shipping fee does not include the delivery of the goods to higher floors. In all cases, the delivery will be made to the main gate of the building address provided.

5.6.2. The shipping and packaging costs are covered by these GTC and only apply for shipment to a delivery address in Hungary. For delivery to a foreign address, please ask our Customer Service for an offer!

5.6.3. If more than one order is received from the same Customer on the same day, they will be taken into account separately for the shipping fee. If you indicate this when placing the second order and this is possible based on the Shipping Agent's feedback, the Service Provider may merge the orders, but it is no longer possible to merge packages already dispatched. The Service Provider reserves the right to change the shipping fee, with the modification coming into effect when the price change is published in the Webshop. The price change will not affect the shipping fee of the products already ordered.

5.7. Delivery deadline

5.7.1. The courier service usually delivers the parcels within 1 to 2 working days after they collect the parcel. The Service Provider is not able to deliver at a specific time.

5.7.2. The delivery time for your order is usually 2 - 5 working days. If the product has to be purchased by us from abroad, the delivery time can be up to 3-4 weeks. The delivery times are for information purposes only, the actual delivery date will always be stated in the order confirmation.

5.8. Personal collection

You may also collect the ordered products in person at the Service Provider's premises, subject to prior indication:

3200 Gyöngyös, Kőkút u. 11., opening hours: on working days, from 7:30 am to 3 pm

6. Right of withdrawal

The provisions of this section apply only to natural persons acting outside the scope of their profession, occupation or business activity who buy, order, receive, use or make use of goods and who are the addressee of commercial communications or offers relating to goods (hereinafter referred to as the"Consumer").

In the case of a contract for the sale of goods, the Consumer is entitled to withdraw from the contract without giving any reason within fourteen (14) days from the date of the acceptance of the goods by the Consumer or a person designated by the Consumer, in terms of the following items:

a) the product,

b) in the case of the supply of several products, the last product supplied,

c) in the case of products consisting of several items or pieces, the last item or piece supplied,

d) if the product is to be supplied regularly within a specified period, the first supply.

The Consumer is also entitled to exercise his/her right of withdrawal during the period between the date of conclusion of the contract and the date of receipt of the product.

The Consumer does not have the right of withdrawal from the contract in the following cases:

• in the case of the sale of a copy of a sound or video recording or computer software in sealed packaging, if the Consumer has opened the packaging after delivery;
• in the case of a product which is not a prefabricated product, which has been manufactured on the instructions or at the express request of the Consumer, or a product which is clearly personalised for the Consumer
  (e.g.: surface treated or custom sized, assorted products, etc.);
• in the case of sealed products which, for health and hygiene reasons, cannot be returned after being opened after receipt (e.g. oils, care and cleaning products, etc.)

6.1. How to exercise the right of withdrawal from the contract

6.1.1. If the Consumer wishes to exercise his/her right of withdrawal from the contract, he/she must send his/her unequivocal statement of his/her intention to withdraw in writing (for example, by post, fax or e-mail) to the Service Provider using the contact details indicated at the beginning of these GTC without having to give any reason for doing so, or - if he/she has received the goods before the deadline - by returning them. For this purpose, the Consumer may also use the withdrawal form template available at the link at the bottom of this page [Withdrawal/Cancellation Form]. The Consumer exercises his/her right of withdrawal within the time limit if he/she sends the Withdrawal Form to the Service Provider before the expiry of the time limit indicated above.

6.1.2. The burden of proof that the Consumer has exercised his/her right of withdrawal in accordance with the provisions set out in section 6 lies with the Consumer.

6.1.3. In both cases, the Service Provider will immediately acknowledge receipt of the Consumer's Withdrawal Form by e-mail.

6.1.4. In the case of a written withdrawal, it shall be deemed to have been validated within the time limit if the Consumer sends the Withdrawal Form to the Service Provider within 14 calendar days (up to the 14th calendar day). In the case of notification by post, the date of posting shall be taken into account by the Service Provider, in the case of notification by e-mail or fax, the date of sending the e-mail or fax shall be taken into account for the calculation of the time limit. The Consumer must post his/her letter by registered mail so that the date of dispatch can be verifiably confirmed.

6.1.5. In case of withdrawal, the Consumer is obliged to return the ordered product without undue delay to Egererdő Zrt. Mátraparkett 3200 Gyöngyös, Kőkút u. 11., but no later than 14 days after the date of the withdrawal. In case of return by courier, the Consumer must return the products to Egererdő Zrt. Mátraparkett 3200 Gyöngyös, Kőkút u. 11.

6.1.6. The deadline is deemed to have been met if the Consumer sends, posts or delivers the product to a courier ordered by him/her or returns the product to the premises of the Service Provider in person before the 14-day deadline.

6.1.7. The Consumer shall bear the cost of returning the product to the Service Provider's address. The Consumer will not be charged any costs other than the cost of returning the product in connection with the withdrawal.

6.1.8. If the Consumer withdraws from the contract, the Service Provider shall reimburse all the consideration paid by the Consumer, including the shipping (delivery) costs, without delay, but no later than 14 days after receipt of the Consumer's notice of withdrawal. If the cancellation concerns only part of the delivery, the shipping fee will not be refunded. The Service Provider is entitled to withhold the refund until the product has been returned. In the refund, the Service Provider will use the same payment method as the one used in the original transaction, unless the Consumer explicitly agrees to use another payment method; no additional costs will be charged to the Consumer as a result of using such refund method.

6.1.9. The Consumer may be held liable for the depreciation of the product only if it is due to use beyond the use necessary to establish the nature, characteristics and functioning of the product.

6.1.10. If the service contract has started being performed before the expiry of the time limit at the express request of the Consumer and the Consumer terminates the contract, the Service Provider may claim compensation for the depreciation or its reasonable costs resulting from the use beyond the use necessary to establish the nature, characteristics and functioning of the product.

7. Warranty, guaranteeIn relation to the flooring products you buy in the Webshop:The product purchased is of a quality class in accordance with the relevant international standard, which may differ only and exclusively due to the structure of the material used. The various elements may not deviate from the standard in size, construction, moisture content or usability more than is permitted. Therefore, please check the product you have purchased before installation. Please send any comments or complaints in writing, preferably with photos, to the above contact details and wait for our reply. We do not accept any claim for costs for any defective parts already installed! Our wooden floors are made from pure wood, a natural product that grows naturally. The textural and colour variations are properties of the raw material and cannot be a basis for complaint. Our company cannot be held responsible for any discolouration or deformation caused by incorrect or neglected care, the use of inappropriate care products, cleaning products, or inappropriate environment. Only dimensional, colour, shape and surface changes resulting from the manufacturing process can serve as a basis for complaint.

7.1. Compulsory warranty

7.1.1. The Service Provider has a warranty obligation for its products under the Civil Code and Government Decree No. 151/2003 (IX.22.), which means that it is exempted from liability during the warranty period only if it proves that the defect is due to the improper use of the product.

7.1.2. The duration of the warranty (the warranty period) shall start at the date of actual performance, i.e. the date of delivery of the product to the Customer. Durable consumer goods are the products listed in the Annex to Government Decree 151/2003 (IX.22.) on the mandatory warranty period for certain durable consumer goods, for which the law provides for a mandatory warranty period of one year. The (subject) scope of the Regulation applies only to products sold under a new consumer contract concluded in Hungary and listed in the Annex to the Regulation.

A defect is not covered by the warranty if the cause of the defect occurred after the delivery of the product to the Customer, for example:

• improper installation/assembly (unless the installation/assembly was carried out by the Service Provider or its agent, or if the improper installation/assembly is due to a fault in the instructions for use)
• misuse, failure to observe the instructions for use,
• incorrect storage, incorrect handling, vandalism,
• natural disasters or an act of God.

In the event of a defect covered by the warranty, the Customer:

• in the first place - at his/her option - demand repair or replacement, unless the chosen warranty claim is impossible to fulfil or would result in disproportionate additional costs for the Service Provider compared to the fulfilment of the other warranty claim, taking into account the value of the product in its defect-free state, the seriousness of the breach of contract and the damage to the Customer's interests caused by the fulfilment of the warranty claim.
• if the Service Provider has not undertaken to repair or replace the defective product, cannot fulfil this obligation within a reasonable period of time, without prejudice to the interests of the Consumer, or if the Customer's interest in repair or replacement has ceased, the Customer may, at his/her option, request a proportionate reduction of the purchase price, repair the defect himself/herself or have it repaired by another party at the expense of the Service Provider, or withdraw from the contract. No withdrawal due to a minor defect is possible.

If the Customer makes a replacement claim due to a defect in the product within 3 working days of the purchase (installation), the Service Provider is obliged to replace the product, provided that the defect prevents the proper use of the product.

The repair or replacement must be carried out within a reasonable time - taking into account the characteristics of the product and the intended use expected by the Customer - and without prejudice to the interests of the Customer. The Service Provider must endeavour to carry out the repair or replacement within a maximum of 15 days. Only new parts may be installed in the product during the repair. The part of the repair period during which the Customer cannot use the product as intended does not count towards the warranty period. In the event of replacement (repair) of the product or part of the product, the warranty period starts anew for the replaced (repaired) product (part of the product) and for the defect resulting from the repair.

7.1.3. The costs related to the fulfilment of the warranty obligation shall be borne by the Service Provider. The Service Provider shall be released from its warranty obligation only if it proves that the cause of the defect arose after the contractual performance.

7.1.4. The Customer may not simultaneously make an implied warranty and a warranty claim, or make a product guarantee claim and a warranty claim for the same defect. Irrespective of these limitations, the rights arising from the warranty shall be vested in the Consumer irrespective of the rights set out in sections 7.2 and 7.3. The warranty does not affect the Customer's statutory rights, in particular to make an implied warranty claim, a product warranty claim or claim damages.

7.1.5. In the event of a dispute between the Parties which cannot be settled amicably, the Customer may initiate a conciliation procedure, as described in section 10.2.

7.2. Implied warranty

7.2.1. In the event of defective performance by the Service Provider, the Customer may assert an implied warranty against the Service Provider. In the case of a consumer contract, the Customer may assert an implied warranty claim for defects that existed at the time of the delivery of the product during the limitation period of 1 year from the date of receipt. After the two-year limitation period, the Customer will no longer be able to enforce his/her rights under the implied warranty.

7.2.2. In the case of a contract concluded with a non-consumer, the rightful claimant may enforce his/her warranty claims within a limitation period of 1 year from the date of receipt.

7.2.3. The Customer may - at his/her option - request repair or replacement, unless the Customer's choice of one of these is impossible or would impose disproportionate additional costs on the Service Provider compared to the fulfilment of his/her other request. If the Customer has not requested or could not request the repair or replacement, the Customer may request a proportionate reduction of the price or the Customer may have the defect repaired or replaced by another party at the expense of the Service Provider or - ultimately - may withdraw from the contract. No withdrawal due to a minor defect is possible. The Customer may switch from one warranty right to another, but must bear the cost of the switch, unless it was justified or the Service Provider gave a reason for it.

7.2.4. The Customer is obliged to notify the Service Provider of the defect immediately after its discovery, but not later than one month after the discovery.

7.2.5. The Customer may assert the implied warranty claim directly against the Service Provider.

7.2.6. The Customer's right to make an implied warranty claim within 6 months from the date of performance of the contract is subject to no other condition than the notification of the defect, if the Customer proves that he/she purchased the product from the Service Provider (by presenting an invoice or a copy of the invoice). In such a case, the Service Provider will only be exempted from the warranty if it rebuts this presumption, i.e. proves that the defect in the product occurred after the delivery to the Customer. If the Service Provider can prove that the cause of the defect is attributable to the Customer, the Service Provider is not obliged to accept the Customer's warranty claim. After 6 months from the date of performance, the Customer is obliged to prove that the defect he/she has discovered existed at the time of performance.

7.2.8. If the Customer asserts a warranty claim in respect of the part of the product that can be separated from the product - in respect of the defect indicated - the warranty claim shall not be deemed to be asserted in respect of the other parts of the product.

7.3. Product warranty

7.3.1. In the event of a defect in a product (movable item), the Customer who is a consumer may, at his/her option, assert either an implied warranty or a product warranty claim as set out in section 7.2, but may not simultaneously assert an implied warranty claim and a product warranty claim for the same defect. However, in the event of a successful product warranty claim, the Customer may assert an implied warranty claim against the manufacturer for the replaced product or repaired part. The Customer may exercise his/her product warranty claim against the manufacturer or distributor of the movable item. The producer and distributor of the product are considered as manufacturers within the meaning of the Civil Code.

7.3.2. The Customer may only claim for the repair or replacement of the defective product as a product warranty claim. In the event of a product warranty claim, the Customer must prove that the product is defective. A product is considered to be defective if it does not meet the quality requirements in force when it was placed on the market or if it does not have the characteristics described by the manufacturer.

7.3.3. The Customer has one year from the date the product was placed on the market by the manufacturer to assert a product warranty claim, after which time the Customer loses this right. The Customer shall notify the manufacturer of the defect without delay after its discovery. A defect communicated without delay shall be deemed to have been communicated within one month of the discovery of the defect. The consumer is liable for any damage resulting from the delay in communication.

7.3.4. The manufacturer or distributor is only exempted from its product warranty obligation if it can prove that:

• it manufactured or marketed the product not as part of its normal business activities, or
• the defect was not detectable according to the state of science and technology at the time it was placed on the market, or
• the defect in the product results from the application of a legal or regulatory requirement.

The manufacturer or distributor (Service Provider) only needs to prove one reason for exemption.

8. Liability

8.1. The information contained in the Webshop is for informational purposes only, it is provided in good faith, and the Service Provider is not responsible for the accuracy or completeness of the information.

8.2. The Customer may use the Webshop exclusively at his/her own risk and accepts that the Service Provider shall not be liable for any material or non-material damage arising from the use of the Webshop, in addition to liability for breach of contract caused intentionally, by gross negligence or by a criminal offence, or for damage to life, limb or health.

8.3. The Service Provider excludes all liability for the conduct of the users of the Webshop. The Customer must ensure that the use of the Webshop does not infringe the rights of third parties or the law, either directly or indirectly. The Customer is fully and solely responsible for his/her own conduct. In such a case, the Service Provider must cooperate fully with the competent authorities in order to detect the infringements.

8.4. The pages of the Website may contain links to the pages of other service providers. The Service Provider is not responsible for the privacy practices or other activities of these service providers.

8.5. The Service Provider has the right, but not the obligation, to monitor the content that may be made available by the Customers during the use of the Webshop, and the Service Provider has the right, but not the obligation, to search for signs of illegal activity with regard to the published content.

8.6. The Customer agrees that, due to the global nature of the Internet, he/she will act in compliance with the provisions of the applicable national laws when using the Website. If any activity related to the use of the Website is not permitted under the laws of the Customer's country, the Customer shall be solely responsible for such use.

8.7. The Customer is obliged to notify the Service Provider immediately if he/she notices any objectionable content. The Service Provider is entitled to delete the information or modify it without delay if, in the course of its good faith procedures, it finds the indication to be justified.

The Service Provider shall not be liable in any way for any of the points listed below, for whatever reason:

• Any incorrect data sent and/or received over the Internet.
• Any malfunction in the Internet network that prevents the Webshop from functioning properly and allowing the Customers to make a purchase.
• Any malfunction in any receiving equipment on the communication lines.
• The loss of any mail - whether in paper or electronic format - but especially any data.
• Any software not working properly.
• The consequences of any program failure, abnormal event or technical error.

9. Copyrights

The www.matraparkett.hu Website is protected by copyright. The whole or parts of the content displayed on the Website may be used, printed, published, distributed, reproduced, stored, transferred or used in any other way for public or commercial purposes for any purpose and to any extent other than for your own personal use only with the prior written permission of the Service Provider.

10. Enforcement of rights

10.1. Complaints handling

The Customer may submit consumer complaints about the product or the Service Provider's activities to the following contact details, preferably electronically:

Customer Service:

• Central address: 3200 Gyöngyös, Kőkút u. 11.
• Telephone customer service opening hours: Working days: from 7:30 am to 3:30 pm
• Phone/Fax: (37) 502 182, (37) 312 561
• Contact person: Zoltán Szlama, Commercial Manager
• E-mail address: matraparkett@egererdo.hu

The description of the complaint should be clear and, if possible, documented with a photo.

The Service Provider is obliged to examine the written complaint within 30 days of its receipt, to respond to it in substance and to ensure that the response is sent to the Customer. If the Service Provider rejects the complaint, it shall state the reasons for its position in its reply on the merits of the rejection. The Service Provider is obliged to keep the record of the complaint and a copy of the reply for 5 years.

10.2. Other right enforcement options

The Customer shall have the following enforcement options if any consumer dispute between the Service Provider and the Customer is not resolved through negotiations with the Service Provider:

• Making a complaint to the Consumer Protection Authorities. If the Customer detects a violation of his/her consumer rights, he/she has the right to lodge a complaint with the Consumer Protection Authority of his/her place of residence. Once the complaint has been dealt with, the authority will decide whether to proceed with the consumer protection procedure.
• Conciliation Board: For the out-of-court, amicable settlement of consumer disputes relating to the quality, safety and application of product liability rules, as well as the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation body competent for the place of residence or stay, or may apply to the conciliation body of the competent professional chamber of the Service Provider's registered office. For the purposes of the rules applicable to the Conciliation Board, the term consumer also includes a civil organisation, church, condominium, housing association, micro, small and medium-sized enterprise, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offer related to goods.Contact details of the Heves County Conciliation Board:
  Address: 3300 Eger, Faiskola 15.
  Phone number: (36) 416 660, ext. 105
  Fax number: (36) 323 615
  Name: Tünde Dobó Pintérné
  E-mail address: bekeltetes@hkik.hu

In Hungary, the Budapest Conciliation Board (BBT) has the right to act in cross-border disputes between consumers and traders related to online sales or service contracts.
Contact details of the Budapest Conciliation Board:
Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.
Mailing address: 1253 Budapest, Pf.:10.
E-mail address: bekelteto.testulet@bkik.hu
Central phone number: +36 1 488 2131
Fax: +36 1 488 2186

• Court proceedings. The Customer is entitled to enforce his/her claim arising from the consumer dispute before the court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

11. Other provisions

11.1. The provisions of these GTC - including the terms and conditions applicable to orders - and the prices indicated in the Webshop apply only and exclusively to purchases made through www.matraparkett.hu website and orders placed via the Internet.

11.2. The Service Provider is entitled to unilaterally modify the terms and conditions of these GTC at any time, which the Service Provider shall inform the Customers about via the Webshop interface. The use of the Webshop after the modification is subject to the Customer's express acceptance of the modifications through the Website and in the manner provided therein.

11.3 Using the Webshop does not pose any risk and the level of security is adequate, but we recommend that you take the following precautions: install security updates for your operating system, use virus and spyware protection software with an up-to-date database. Purchasing from the Webshop implies the Customer's knowledge of the technical and technological limitations of the Internet and acceptance of the potential for error inherent in the technology.

The date of entry into force of these General Terms and Conditions: 1 July 2023

A downloadable version of this document is available by clicking on the link below.